We accept all major credit, debit cards, Paypal, and Apple Pay
All orders are processed immediately, but due to increased social distancing measures at our warehouse, as well as holiday-related carrier delays, orders may take approximately 1-2 weeks to ship. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active.
Once we release the package to the shipping agent, we cannot be responsible for any lost or stolen packages. However, we will help you correspond with the agent to solve any difficulties as best we can.
For domestic orders under $200 we ship without signature confirmation and it is up to the discretion of the delivery person whether to leave the package if there is no one home to accept it. If this is a concern, please provide us with an alternate shipping address if you work during the day or do not anticipate being home to receive your order.
For domestic orders over $200 and for international orders, signature may be required. The shipping agent should always leave a door tag in the event that delivery is unavailable, but we suggest also keeping an eye on tracking and reaching out directly to the shipper if you need to coordinate delivery. Contact information to do so will be available when you check tracking but when in doubt, always feel free to reach out to us for help!
On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.
We are not able to accommodate local pickup.
Note: Some products require different shipping considerations—4x6 flat weave rugs, 4x6 hemp rugs, 6x9 flat weave rugs, 6x9 hemp rugs, 5x5 hand tufted rugs, and queen-sized quilts may have shipping rates that differ from the table above.
INTERNATIONAL SHIPPING: We now offer international shipping on our online store. Unfortunately we are not able to provide shipping estimates over email, but our shipping cost is calculated automatically when items are in the cart. All our shipping costs are determined by shipping zone, as well as volumetric and actual weight.
Customs Fees: Customers are responsible for any duties or import fees in addition to shipping pricing. Any order returned to us due to refusal to pay customs fees will be cancelled and refunded the price of the item minus shipping fees. If you need help in determining these taxes, the below site may be able to help you calculate the fees for your country: https://customsdutyfree.com/duty-calculator/
As a very small business we are unable to accommodate returns for refund. We do however, offer store credit on most items (see below). If you are unsure of an item, or need any additional information, please feel free to email us before purchase, and we will help as best we can. Although our studio is not currently open to the public, we have retailers across the U.S. and will do our best to refer you to a local stockist where you can view our products.
If you would like to return your item for any reason, please email firstname.lastname@example.org within 7 days of receipt to be eligible for exchange or store credit. In order to qualify for a return or exchange, all items must be unused and in original packaging. Please specify in email whether you wish to exchange your goods or receive store credit. Once the return or exchange has been authorized, items must be shipped back to us at the below address within 7 days of approval. We recommend shipping with tracking as we cannot be responsible for any items which do not arrive to us. As soon as our warehouse receives and processes the return, we will ship your exchange or issue a unique store credit code via email which can be used on our webshop.
ITEMS INELIGIBLE FOR EXCHANGE: Custom rugs and sample sale items are ineligible for exchange. In addition, products bought during a sale or promotion on the site will be considered final sale.
DAMAGED MERCHANDISE: We will happily replace any defective merchandise. Please contact us at email@example.com within 30 days of receipt of item to qualify for replacement. Before contacting us, please note the following:
- in order to qualify for an exchange, please include date and place of purchase (ie, on our website, in a store, etc) and image of damaged / defective item
- if your item arrived damaged, please contact us with an image of the issue upon its arrival. Items which arrive damaged are eligible for replacement only if the item has not been put to use after discovery of damage
- if damage occurred after 30 days, we cannot guarantee replacement but will in all cases do our best to help
- please take care when mailing any items back to us and in all cases provide tracking information. We cannot be responsible for any packages which are lost en route or damage which occurs during transit due to improper or insufficient packaging.
Cold Picnic is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email firstname.lastname@example.org. Be sure to include “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. In addition, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.