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Product Guide

Custom Rugs

We are pleased to offer some of our rugs in custom sizes (and in some cases, custom colors - visit the CUSTOMIZER section below for more details).

We are now able to accept orders for sizes larger than 9'x12'. Please email for details and pricing. 

All custom rugs are made to order and submitted to our factory immediately upon order confirmation. Because of this, they have a longer lead time, and higher cost, than our in-stock rugs. Once an order is placed it is not eligible for cancellation, changes, or return.

Please refer to the minimum size requirements below:

  • High Low and Bamboo Silk styles: total square footage meets a minimum of 24sqft
  • Wool Flat Weave or Motif styles: total square footage meets a minimum of 40sqft
  • Organic Cotton styles: total square footage meets a minimum of 80sqft

SHOP CUSTOM RUGS

Handtufted Wool Rugs: Available in custom sizes and colors

Flat Weave Rugs: Available in custom sizes 

Handtufted Motif Rugs: Available in custom sizes 

Runners: Runners, including stair runners, are not included in the Custom section of our website. The RUNNERS section below provides guidance on ordering a custom runner.

 

NOT AVAILABLE FOR CUSTOM ORDER

Custom options are only available for our rugs. All other product categories, including hemp rugs, bathmats, pillows, and blankets, are available to shop directly on our website.

Please allow 45-60 days for production and 2-3 additional weeks for delivery, or a total lead time of 9-12 weeks. 

We offer a wide range of our wool hand tufted rugs available through our Customizer. This tool allows you to recolor and resize your favorite design to create the perfect rug for your space. If you’d like to discover more about this process, please visit our tutorial to help you get started.

If you wish to tweak the measurements of an existing runner to meet your space requirements, we are happy to help you get started. At this time, we only offer custom runners in styles that already exist as runners. You can view our existing runner styles here.

Most custom runners are subject to a design fee of $75, as re-design is required to alter the layout to fit your space. Prior to submitting to the factory for production, we will email a digital rendering of the updated design for your approval. Due to their repeating patterns Motif styles are exempt from the $75 fee.

Please refer to the minimum size requirements below:

  • High Low and Bamboo Silk styles: total square footage meets a minimum of 24sqft
  • Wool Flat Weave or Motif styles: total square footage meets a minimum of 40sqft
  • Organic Cotton styles: total square footage meets a minimum of 80sqft

We welcome you to submit your measurements for a quote. If you would like to move forward we will follow up with an invoice, and upon payment, we will send you a digital rendering for final approval. If all looks good we will submit to the factory, and at this point will no longer be able to accept any changes. Upon final approval, please allow 9-12 weeks for your new rug.

For staircase runners we recommend the wool/nylon construction used for our Motif rugs as they are best suited to heavier traffic and have more grip than our other rug constructions. 

We strongly advise having your staircase runner installed by a professional carpet installer. 

Please measure your stairs carefully - both tread and riser, and underneath the lip (if there is one) prior to placing your order. We suggest adding a buffer of approximately 1 foot to the final length measurement just to be safe.

If the runner will be covering the entire width of the stairs we also recommend adding 2-3" inches to either side. 

At this time we are only able to accept orders for straight staircases, unless you are able to provide an accurate digital rendering with measurements of a template to send to our factory. Any re-design required will also be subject to the $75 redesign fee.

Since each custom rug is made to order, yarn will be dyed in a single batch and for this reason colors may differ slightly from the stock image.

Custom High Low Rugs: We now have swatch cards available for purchase showing all 24 colors in our custom High Low rug palette. If you plan to use the customizer to select your own colors, we highly recommend purchasing a swatch card prior, as colors may differ from how they appear on screen. If you end up ordering a custom rug, the cost of your swatch card will be fully refunded. Please reach out to us with your order number to initiate refund.  

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