We are pleased to offer some of our rugs in custom sizes (and in some cases, custom colors - visit the CUSTOMIZER section below for more details).
All custom rugs are made to order and submitted to our factory immediately upon order confirmation. Because of this, they have a longer lead time, and higher cost, than our in-stock rugs. Once an order is placed it is not eligible for cancellation, changes, or return.
Runners: Runners, including stair runners, are not included in the Custom section of our website. The RUNNERS section below provides guidance on ordering a custom runner.
NOT AVAILABLE FOR CUSTOM ORDER
Custom options are only available for our rugs. All other product categories, including bathmats, pillows, and blankets, are available to shop directly on our website.
Please allow 45-60 days for production and 2-3 additional weeks for delivery, or a total lead time of 9-12 weeks.
If you wish to tweak the measurements of an existing runner to meet your space requirements, we are happy to help you get started. At this time, we only offer custom runners in styles that already exist as runners. You can view our existing runner styles here.
Most custom runners are subject to a design fee of $75, as re-design is required to alter the layout to fit your space. Prior to submitting to the factory for production, we will email a digital rendering of the updated design for your approval. Due to their repeating patterns Motif styles are exempt from the $75 fee.
Please refer to the minimum size requirements below:
- Hand Tufted and Bamboo Silk styles: total square footage meets a minimum of 24sqft
- Flat Weave or Motif styles: total square footage meets a minimum of 40sqft
We welcome you to submit your measurements for a quote. If you would like to move forward we will follow up with an invoice, and upon payment, we will send you a digital rendering for final approval. If all looks good we will submit to the factory, and at this point will no longer be able to accept any changes. Upon final approval, please allow 9-12 weeks for your new rug.
For staircase runners we recommend the wool/nylon construction used for our Motif rugs as they are best suited to heavier traffic and have more grip than our other rug constructions.
We strongly advise having your staircase runner installed by a professional carpet installer.
Please measure your stairs carefully - both tread and riser, and underneath the lip (if there is one) prior to placing your order. We suggest adding a buffer of approximately 1 foot to the final length measurement just to be safe.
If the runner will be covering the entire width of the stairs we also recommend adding 2-3" inches to either side.
At this time we are only able to accept orders for straight staircases, unless you are able to provide an accurate digital rendering with measurements of a template to send to our factory. Any re-design required will also be subject to the $75 redesign fee.
Since each custom rug is made to order, yarn will be dyed in a single batch and for this reason colors may differ slightly from the stock image.
Due to size and weight restrictions, we are not able to ship any custom rugs larger than 6’x9’ outside the US at this time. Any international orders over 6'x9' will be automatically canceled.