FAQ

Care Per Product

Recommended use:

Our hand tufted rug styles are most suitable for low to medium traffic areas. 

General: 

Regular vacuuming (for hand tufted rugs no less than once per week) is essential to maintaining the condition of the rug, eliminating shed fibers, and deterring moths. If you have access to a suitable outdoor area you may first wish to bring outside and shake or beat thoroughly to remove loose dirt or debris. 

We recommend using a rug pad with all our rugs.

Rugs left in direct sunlight will fade over time.

Cleaning your Rug:

Vacuum first to remove any debris

Spills: lightly blot (never rub) with a damp cloth or paper towel. For heavy spills, spoon up excess liquid before blotting with a clean, dry towel.

Stains: spot clean with water and a mild detergent or a water/vinegar mixture - we also recommend Folex - then blot dry. Do not use too much water, or allow the rug to remain wet. But please be sure to test  any cleaning agent on a small section of your rug first, as different soaps and cleaning products can react in different ways with the various yarn colors.

Smelly stains: treat as above, but add vinegar to your water/detergent mix.

Debris: scrape the rug surface with a blunt knife.

Heavy cleaning: please consult with a professional rug cleaner.

Recommended use:

These hand tufted motif rug styles are our most durable rug and suitable for high traffic areas. 

General: 

Regular vacuuming (for hand tufted rugs no less than once per week) is essential to maintaining the condition of the rug, eliminating shed fibers, and deterring moths. If you have access to a suitable outdoor area you may first wish to bring outside and shake or beat thoroughly to remove loose dirt or debris. 

We recommend using a rug pad with all our rugs.

Rugs left in direct sunlight will fade over time.

Cleaning your Rug:

Vacuum first to remove any debris

Spills: lightly blot (never rub) with a damp cloth or paper towel. For heavy spills, spoon up excess liquid before blotting with a clean, dry towel.

Stains: spot clean with water and a mild detergent or a water/vinegar mixture - we also recommend Folex - then blot dry. Do not use too much water, or allow the rug to remain wet. But please be sure to test  any cleaning agent on a small section of your rug first, as different soaps and cleaning products can react in different ways with the various yarn colors.

Smelly stains: treat as above, but add vinegar to your water/detergent mix.

Debris: scrape the rug surface with a blunt knife.

Heavy cleaning: please consult with a professional rug cleaner.

A Note to Pet Owners:

While this style rug is our most durable and easy to maintain, our one caveat is for pet owners - the loops may prove irresistible for scratching, and once pulled, cannot be mended (though they can be trimmed).

Recommended use:

Our flat weave rug styles are most suitable for medium to high traffic areas. 

General:

Regular vacuuming is essential to maintaining the condition of the rug, eliminating stray fibers, and deterring moths. If you have access to a suitable outdoor area you may first wish to bring outside and shake or beat thoroughly to remove loose dirt or debris. 

We recommend using a rug pad with all our rugs, but especially our flat weave styles. A rug pad will help keep your rug safe and securely in place, and also straighten out any wrinkles from your rug’s previous life stages like storage and shipment.

Rugs left in direct sunlight will fade over time.

Cleaning your Rug:

Vacuum first to remove any debris

Spills: lightly blot (never rub) with a damp cloth or paper towel. For heavy spills, spoon up excess liquid before blotting with a clean, dry towel.

Stains: spot clean with water and a mild detergent or a water/vinegar mixture - we also recommend Folex - then blot dry. Do not use too much water, or allow the rug to remain wet. But please be sure to test  any cleaning agent on a small section of your rug first, as different soaps and cleaning products can react in different ways with the various yarn colors.

Smelly stains: treat as above, but add vinegar to your water/detergent mix.

Debris: scrape the rug surface with a blunt knife.

Heavy cleaning: please consult with a professional rug cleaner.

Last Resort: these rugs are truly reversible. If one side gets hopelessly soiled you get a second chance with the other side!

Treat Curled Rug Corners:

Whether in your home, office or any other space, foot traffic may cause your hemp rug’s edges to curl. Should this happen, simply dampen the curled area and weigh it down evenly overnight. The worse the curl, the more times you can repeat this process. To further prevent curled edges, you can also use an adhesive product like Curl Stop at the corners, but we do not recommend rug tape as an alternative to rug page, which are essential to keeping your hemp rug from sliding.

Recommended use:

Our hemp rug styles are most suitable for medium to high traffic areas. 

General: 

Regular vacuuming is the best way to care for your hemp rug. Visible, loose dirt should be vacuumed with a strong suction vacuum.  Don't use a beater bar. Vacuum your rug from different directions, passing over the area several times. Although the need may not be visible, frequent and regular vacuuming will increase your hemp rug’s life by preventing soil build-up. It will also help eliminate stains caused by spills or soil buildup.

We recommend using a rug pad with all our rugs, but especially our hemp styles. A rug pad will help keep your rug safe and securely in place, and also straighten out any wrinkles from your rug’s previous life stages like storage and shipment.

Rugs left in direct sunlight will fade over time.

Hemp rugs stain easily so watch the spaghetti sauce. 

Cleaning your Rug:

Vacuum first to remove any debris

Spills: lightly blot (never rub) with a damp cloth or paper towel. For heavy spills, spoon up excess liquid before blotting with a clean, dry towel.

Stains: spot clean with water and a mild detergent or a water/vinegar mixture then blot dry. Do not use too much water, or allow the rug to remain wet. But please be sure to test  any cleaning agent on a small section of your rug first, as different soaps and cleaning products can react in different ways with the various yarn colors.

Smelly stains: treat as above, but add vinegar to your water/detergent mix.

Debris: scrape the rug surface with a blunt knife.

Heavy cleaning: please consult with a professional rug cleaner.

Last Resort: these rugs are truly reversible. If one side gets hopelessly soiled you get a second chance with the other side!

If your rug feels dry or brittle:

Over time and especially in dryer climate or months, your hemp rug may show signs of drying. If this happens,, apply a light mist of water to the surface using a spray bottle or a damp brush or towel. Make sure your hemp rug is vacuumed before applying any amount of moisture, since dirt in the matting might stain if it gets wet. This light misting can help eliminate minor bubbling and looseness, as it’s normal for carpet to tighten up slightly if the fibers become dry. But make sure not to saturate your rug, as this may cause warping or staining. 

Treat Curled Rug Corners:

Whether in your home, office or any other space, foot traffic may cause your hemp rug’s edges to curl. Should this happen, simply dampen the curled area and weigh it down evenly overnight. The worse the curl, the more times you can repeat this process. To further prevent curled edges, you can also use an adhesive product like Curl Stop at the corners, but we do not recommend rug tape as an alternative to rug page, which are essential to keeping your hemp rug from sliding.

General:

Machine wash individually on cold/delicate cycle with a gentle detergent and machine dry. Machine drying will restore the fluffiness and texture of your bathmat

General:

Machine wash on cold/delicate cycle and hang to dry. (Machine drying may shrink the item somewhat, but otherwise will not cause damage)

General:

Machine wash on cold/delicate cycle and hang to dry. (Machine drying may shrink the item somewhat, but otherwise will not cause damage)

General:

We recommend spot cleaning or hand washing then hanging to dry.

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